General Information & Policies

Prior to your appointment

For cleanliness and best retention of your eyelash extensions, please kindly come without eye makeup. I can remove the makeup, however this will affect your total service time.
Do not use oil based makeup remover prior to the eyelash application.
Do not put on any mascara prior to your appointment.
Plan to set aside 2-3 hours for your initial appointment.
For both of our safety, it's advised that you are to complete a patch test 24-48 hours prior to your appointment. This will ensure you will not have a reaction from the adhesives.
At the beginning of your initial appointment, you will be asked to review and sign the Agreement and Consent Form.

Cancellation & No Show Policy

If for any reason you are unable to make it to your appointment, please notify me at least 24 hours prior to your appointment.
Late cancellations and No Show's: if there is 3 occurrences, service will be denied for the future.

Late Arrival Policy

Please be courteous! If you know you will be running late, please let me know as soon as you can. I understand things come up and happen out your control.

If you show up within 15 minutes of your appointment, unfortunately we will still need to end at the same time out of respect for the next client's time.
Guests arriving more than 15 minutes late for their scheduled appointments will be asked to reschedule.
Please arrive at your scheduled appointment. As I am home based, there is no waiting area.

Refund Policy

No refunds will be given for any reason on services or products.
If you are not satisfied with your lashes or have any concerns, please let me know at the end of the appointment and within 72 hours so that it can be quickly resolved.
Any concerns addressed after 72 hours of your last appointment or if you failed to follow the proper aftercare instructions, there will still no refunds.
You are paying for artist's time, product and other expenses used to provide you with this service.

* please review some important information and policies

Do's

Wash your lashes everyday! Like your face, you want to ensure you are cleaning all debris and dirt off your lashes. This will prevent bacterial infections such as styes, blephbitis and irritation.
Wash your extensions with a foam lash shampoo or a gentle oil free cleanser (such as baby shampoo) and with a eyelash extension brush cleanser. Then, allow to completely dry before you comb it out with the mascara wand provided. Volume fans will collapse if combed when wet.
Comb your lashes everyday! This will ensure your extensions remain tangle free, and maintains retention. Your fan, will stay fans and allows your natural lashes to grow without any disruption!
Use water based makeup remover.
DO love your lashes. :)

Don't's

Avoid oil based makeup, removers and skin products. Oil based removers can cause the breakdown of the adhesive resulting in short lived lashes.
No picking or pulling your lashes.
Avoid wearing mascara (you won't need it!).
Don't use an eyelash curler (again, you won' need it!)
Avoid sleeping on your stomach or sides. This will help the retention of your lashes.
Please do not come into appointment if you suspect or know you have an eye infection, or after any kind of eye surgery- you will be turned away. This ensures you, me and all the clients are safe.
Come in your fill appointments with less than 40% of lashes- if we do note any retention issues, you may need to come in 1 week earlier.